Refund/Return Policy

Refund/Return Policy
Conditions of Returns

a) The received items don't match the description.
b) Items are missed from my order.
c) Items dead on arrival.
d) Other reasons.

Please contact us by telling the order number and the items you received. Our Customer Service team will respond to you within 24 hours. Once Customer Service confirms your application, we will provide information on sending it back to us. After we receive the returned package, we will begin processing the refund/exchange for you.

Items are missed from my order.
Possible reasons:

Order Split Shipped: Please contact us(lafvin_service@163.com) to check whether your order has been split shipped.
LAFVIN made a mistake: On rare occasions, an item may be missed during packaging.
Parcel damaged or items removed: The package seems modified or damaged and items may have fallen out.
If you have checked, there is still something missed. Please take photos of the items that have arrived and email what is missed to our Customer Service, including your order number and the parcel label.

Items dead on arrival.
If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with graphs clearly showing the problem with the item and its courier number as soon as possible. Please also provide "Proof of Damage" documentation from your courier.

Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it and contact us.

Other reasons.
For the conditions of return are not mentioned above, please contact us at lafvin_service@163.com, we will be happy to help you with that.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

How do I return the items?

After receipt, consumers can apply for a return/refund within 15 days. Please  mail us by lafvin_service@163.com for help. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Customers will be responsible for the return shipping costs unless the product is damaged on arrival or defective. We will charge a 5% fee for re-inventory if the returned item values $500 or higher. For any issues, feel free to contact us and we'll try our best to help you! 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us then.